Privacy Policy

This Privacy Policy explains how MEX Transportation Company LLC, operating the My Tulum Transportation website and brand (“we,” “us,” or “our”), collects, uses, shares, retains, and protects personal information. It applies to information collected through https://mytulumtransportation.com/, our quote and contact forms, email, WhatsApp, payment links, and related communications.

Important service disclosure: We may act as a marketing, inquiry, reservation, or coordination intermediary rather than the company that physically operates your vehicle. To provide a quote or arrange transportation, we may share necessary inquiry and trip details with one or more independent transportation providers. A selected provider may process your information under its own privacy practices and may contact you directly regarding your service. We may receive a referral fee or commission when a booking is completed.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact and identity information: name, email address, telephone number, country code, and preferred language.
• Trip and reservation information: pickup and drop-off locations, travel dates and times, flight or ferry details, passenger and luggage counts, accommodation information, requested vehicle, and special instructions.
• Communication information: messages, quote requests, customer-service correspondence, attachments, and information you provide through email or WhatsApp.
• Transaction information: quoted prices, booking status, payment confirmation, transaction identifiers, refunds, and limited billing details. Full payment-card numbers are generally handled directly by the payment processor and are not stored by us.
• Website and device information: IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from IP address, timestamps, cookie identifiers, and similar usage information.
• Feedback and review information: comments, ratings, testimonials, survey responses, and other feedback you choose to provide.

2. Information You Should Avoid Sending

Please do not send passport numbers, government identification numbers, complete payment-card details, financial-account credentials, or sensitive medical information through general contact forms, email, or WhatsApp unless we specifically request the information and it is necessary for your service. If you voluntarily provide accessibility or health-related information needed to arrange transportation, we will use and share it only as reasonably necessary to accommodate the request.

3. How We Collect Information

We collect information:

• Directly from you when you submit a quote request, contact us, communicate through WhatsApp or email, make a reservation, complete a payment, or provide feedback.
• From people acting for you, such as a travel companion, family member, hotel, travel advisor, event organizer, or group coordinator.
• From transportation providers and service partners when they confirm availability, complete a transfer, report a service issue, or provide booking updates.
• Automatically through cookies, logs, analytics tools, embedded maps, review widgets, security tools, and similar technologies when you use the website.

4. How and Why We Use Personal Information

We may use personal information to:

• Respond to inquiries and prepare transportation quotes.
• Check availability and share necessary trip details with transportation providers.
• Create, coordinate, confirm, modify, and support reservations.
• Send service-related messages, pickup instructions, payment links, confirmations, reminders, and updates.
• Process or document payments, refunds, disputes, commissions, and accounting records.
• Provide customer support and investigate complaints, service failures, fraud, abuse, or safety concerns.
• Operate, secure, troubleshoot, analyze, and improve the website and our services.
• Maintain records, enforce our terms, protect legal rights, and comply with tax, accounting, regulatory, or other legal obligations.
• Send promotional communications where permitted by law and where any required consent has been obtained.

5. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information because it is necessary to take steps at your request before entering into an arrangement, to perform or coordinate a booking, to comply with legal obligations, based on your consent, or for legitimate interests such as responding to inquiries, operating and securing the website, preventing fraud, improving services, and managing business relationships. Where we rely on consent, you may withdraw it at any time, subject to legal and contractual limitations.

6. When We Share Personal Information

We may disclose personal information to the following recipients when reasonably necessary:

• Transportation providers and drivers that prepare quotes, accept reservations, or perform requested services.
• Payment processors and financial-service providers that process transactions, refunds, or payment disputes.
• Technology and operational service providers, including website hosting, WordPress and form tools, email and messaging providers, WhatsApp/Meta, analytics, map and review widgets, anti-spam and security tools, backups, and customer-support systems.
• Professional advisors, such as accountants, insurers, attorneys, and consultants, subject to appropriate confidentiality obligations.
• Government authorities, courts, or other parties where disclosure is required by law or reasonably necessary to protect rights, safety, property, users, providers, or the public.
• A successor or transaction participant in connection with a merger, financing, reorganization, sale of assets, or similar business transaction, subject to applicable safeguards.

7. Referrals, Commissions, and Privacy-Law Opt-Out Rights

We do not provide personal information to data brokers or exchange it for unrelated third-party advertising. We do, however, share inquiry and trip information with selected transportation providers to obtain quotes, coordinate bookings, and arrange service, and we may receive compensation based on a referral or completed booking. Some privacy laws define a “sale” or “sharing” of personal information broadly enough that this activity may fall within those definitions. Where such a law applies, you may contact us at info@mytulumtransportation.com to exercise an applicable opt-out right. Please understand that we cannot obtain a provider quote or arrange transportation without sharing the information necessary for that purpose.

8. Payments

Payment-card information is submitted directly to a third-party payment processor through its secure checkout or payment-link environment. We generally receive transaction status, amount, currency, payment date, and a transaction reference rather than your complete card number or security code. The payment processor handles payment information under its own privacy policy and security practices.

9. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies that are necessary for site operation, remember preferences, measure traffic and performance, prevent abuse, and understand how visitors use the website. Embedded services such as Google Maps, review widgets, videos, or social-media links may also receive device, cookie, or usage information when they load or when you interact with them.

You can manage non-essential cookies through the website cookie banner or preference controls where available, and you can also adjust browser settings. Blocking certain cookies may affect website functionality.

10. International Data Transfers

We operate and use service providers in more than one country. As a result, personal information may be processed in Mexico, the United States, or other countries where transportation providers or technology vendors operate. Privacy laws in those locations may differ from those in your home country. Where required, we use contractual or other legally recognized safeguards for international transfers.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. Retention depends on the type of record, whether a quote became a booking, the duration of our relationship, payment and accounting requirements, warranty or dispute periods, fraud-prevention needs, and applicable legal obligations. When information is no longer reasonably necessary, we may delete, de-identify, or securely archive it as permitted by law.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, encrypted connections, trusted payment processors, backups, updates, and security monitoring. No website, transmission method, or storage system can be guaranteed to be completely secure.

13. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to request access to personal information, correction of inaccurate information, deletion or cancellation, restriction of processing, objection to certain uses, portability, withdrawal of consent, or an opt-out from certain sales, sharing, or targeted advertising. You may also have the right not to receive discriminatory treatment for exercising a privacy right.

Mexico: You may exercise rights of Access, Rectification, Cancellation, and Opposition (ARCO), request limits on the use or disclosure of your information, or revoke consent where applicable.

To submit a request, email info@mytulumtransportation.com or use our Contact Us page. Please identify the right you wish to exercise and provide enough information for us to locate the relevant records. We may need to verify your identity or authority before completing a request. We will respond within the period required by applicable law. You may also have the right to complain to the competent data-protection authority in your jurisdiction.

14. Service and Marketing Communications

Service-related communications about quotes, reservations, payments, pickup details, safety, or support are necessary to provide the requested service and may not include an unsubscribe option. Promotional emails or messages, when used, will include a method to opt out or may be stopped by contacting us. Opting out of marketing does not stop necessary service communications.

15. Children’s Privacy

Our website and services are intended for adults arranging transportation. We do not knowingly collect personal information directly from children under 16 without appropriate authorization. An adult may provide limited information about a child passenger when reasonably necessary to arrange safe transportation.

16. Third-Party Websites and Services

Our website may link to or embed third-party websites and services. Their collection and use of information is governed by their own privacy notices, not this policy. We encourage you to review those notices before providing information or using a third-party service.

17. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, technology, providers, or legal obligations. The date shown at the top identifies the latest revision. Material changes may also be communicated through the website or another appropriate method.

18. Contact and Responsible Party

MEX Transportation Company LLC, operating as My Tulum Transportation
Calle Polar Pte. between Zacil Ha and Acuario, Tulum Centro, 77760 Tulum, Quintana Roo, Mexico
Email: info@mytulumtransportation.com
Website: https://mytulumtransportation.com/