Frequently Asked Questions
Frequently asked questions about booking, Tulum Airport pickup, pricing, vehicles, luggage, payments, cancellations and more.
All reservations and quote requests for My Tulum Transportation can be made by requesting a quote or by sending us a message on WhatsApp. Our offices are open from 9 am to 6 pm (EST / GMT-5).
Arriving at Tulum Airport — If you are arriving at Tulum International Airport, a driver will be awaiting you and your group in the arrivals area with a sign displaying your name. Once you meet the driver, you will be escorted to the vehicle and taken directly to the confirmed destination on your reservation.
Returning to Tulum Airport — If you have reserved a transfer to Tulum Airport, a driver will meet you at the confirmed pickup location and time. Please be ready and waiting at the designated pickup point before the driver arrives.
Yes, but please note that we cannot guarantee availability for all last-minute inquiries. In order to ensure availability, we recommend booking your transfer at least 24-48 hours in advance of your arrival or departure.
All published rates on this website are quoted in Mexican Pesos (MXN).
All published rates are per vehicle, not per person, and include all taxes and fees.
No. Some long-distance or less common routes are available by custom quote instead of a published fixed rate. Bacalar is currently quoted case by case. Please send your travel date, one-way or round-trip request, passenger count, luggage details, and exact pickup and drop-off locations so we can prepare an accurate quote.
Unfortunately, we do not offer any shared shuttles or other shared airport transportation at this time.
Yes, we only offer private transportation at this time. In other words, the vehicle will be completely private for you and your group.
- 1–4 Passengers — Standard Vehicle: Depending on group size and availability, service may be provided in a Kia Rio, Kia Forte, Ertiga, Avanza or similar vehicle.
- 5–8 Passengers — Passenger Van: Nissan Urvan or similar passenger van.
Each passenger may bring one checked bag. Please include any extra or oversized luggage when requesting your quote so we can confirm the appropriate vehicle. Vehicle types and models may vary depending on availability.
The driver will be monitoring the flight number you provided and will be awaiting you in the arrivals area with a sign with your name on it. You will also be provided with the phone number for customer service in case you experience any unexpected issues or delays along the way.
In order to confirm your reservation, all transportation must be paid for in full.
Cancellations must be made at least 24 hours in advance of the scheduled service. All last minute cancellations (less than 24 hours) due to flight delays and/or flight cancellations are non-refundable.
Cancellations that have been successfully approved will receive a full refund minus the transaction fees that the payment processor charged upon the purchase of the service.
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