Frequently Asked Questions
Frequently asked questions about the service we offer including pick up information, how to find the driver, payment policies, cancellations and more.
All reservations and quote requests for My Tulum Transportation can be made by requesting a quote or by sending us a message on WhatsApp. Our offices are open from 9 am to 6 pm (EST / GMT-5).
Tulum Airport to Tulum Centro — If you are arriving at Tulum International Airport, a driver will be awaiting you and your group in the arrivals area with a sign displaying your name. Once you meet the driver, you will be escorted to the vehicle and taken directly to your accommodations in Tulum Centro.
Tulum Centro to Tulum Airport — If you have reserved a return transfer from Tulum Centro to Tulum Airport, a driver will meet you in front of your accommodations at the confirmed pickup time. Please be ready and waiting outside before the driver arrives.
Yes, but please note that we cannot guarantee availability for all last-minute inquiries. In order to ensure availability, we recommend booking your transfer at least 24-48 hours in advance of your arrival or departure.
All rates displayed on this website are quoted in U.S. Dollars.
All rates displayed on this website are per vehicle, not per person.
Unfortunately, we do not offer any shared shuttles or other shared airport transportation at this time.
Yes, we only offer private transportation at this time. In other words, the vehicle will be completely private for you and your group.
- 1-3 Passengers: Volkswagen Caddy or similar.
- 4-7 Passengers: Volkswagen Transporter or similar.
- 8-10 Passengers: Toyota Hiace passenger van or similar.
*Please note that all vehicle types and models can vary depending on availability.
The driver will be monitoring the flight number you provided and will be awaiting you in the arrivals area with a sign with your name on it. You will also be provided with the phone number for customer service in case you experience any unexpected issues or delays along the way.
In order to confirm your reservation, all transportation must be paid for in full.
Cancellations must be made at least 24 hours in advance of the scheduled service. All last minute cancellations (less than 24 hours) due to flight delays and/or flight cancellations are non-refundable.
Cancellations that have been successfully approved will receive a full refund minus the transaction fees that the payment processor charged upon the purchase of the service.
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